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FAQ & Contact

Shipping Info

We will process your order within 3-5 business days. Once your order ships, it may take around 7 - 18 days for your order to arrive, depending on your residential address. (Potential delays due to COVID-19, however almost 90% of customers receive their items within 3-4 weeks at the latest).

This just means you're checking it too quickly. We print our shipping labels, notify you and then ship it out. You are our priority.

We offer FREE shipping worldwide, with tracking number. Returns are accepted within 15 days after your order. Return costs are not covered.

You can track your order at any time here. All you need is your order number and your email address.

Kloomy is an international brand, we supply all over the world.

If your order has not yet been shipped, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general terms and conditions of sale, once an order has been sent from our warehouse, no further changes can be made.

Contact us

Please first check if the answers to your questions are not in the FAQ please. If not, feel free to send us an email via the form below and we will answer you as soon as possible !